Medical Mutual is my insurance provider and they have this nifty program called Diabetes Advantage that if you play right will cover many of your diabetes care needs at no cost to you. When I heard about the MMDA program of course, I said "sign me up!" The catch is that you must talk to a nurse once every 2 months, answer some questions, see your endo, give them lab results and in turn they send you educational info, cover all pump and testing supplies and even call to get your supply order before you run out. Overall, very cool.
The first 2 times I had to talk to the friendly nurse on the phone it was virtually painless, that is aside from having to give my height and weight to a woman who sounded perky and thin. The usual drill has been that they call and leave me a couple messages and I call back when I get around to it. Well, this last time they left more than a couple messages so on Friday after work I called them back. From the first hello, this nurse sounded a bit more serious, but no worries, I just had to answer some questions. Yeah, right. Maybe it was me, maybe it was her tone but the phone call left me upset and feeling inadequete.
Her: "Have you had any blood sugars lower than 70 or higher than 200 in that past 2 months?"
What I was really thinking: "Well, Duh, I have Diabetes, don't I????"
Her: "What is the lowest reading you have had?"
Me: "About 43"
Her: "That's very low and by letting yoru blood sugar go that low you do know that you are putting yourself at risk?"
What I was reallly thinking: "Let my blood sugar go that low????? It's got a mind of its own at times!!!! Putting myself at risk???? I have diabetes, lady, that's where the risk comes from!"
On to the other end of the spectrum...
Her: "What would you say was your highest blood sugar reading in the last 2 months"
Me: "Maybe 300" I say sheepishly, padding the number given her previous lecture on a low of 43 in the past 2 months for a Type 1 diabetic on the pump.
Her: "That's pretty high"
Me: In my head, "Oh if you only knew"
Her: "You really have to wacth thos sugars and not let them get above 200. Sugars above 200 put you at a much greater risk for complications. Why are your blood sugars above 200?"
Me: "Yes, I know"
And on it went with her telling me things I already knew but in a way that rattled me and pissed me off. I swear, she must have said "you are putting yourself at risk" at least 20 times! Just when I thought it was over and dinner was dangerously close to burning, she asked about my weight then my height and after I answered she paused and said "thats another thing you really need to work on. "
Really? I had no idea that my wieght is high for height. Thanks for the tip. There's just something about a complete stranger, who has never set eyes on you, commenting on your weight.
She was only doing her job, I get that. It was just the way the conversation left me feeling as if I had failed the test. She must have said "putting yourself at risk" at least 20 times. As if diabetes is a choice. The previous MMDA calls had not left me feeling that way at all. One of the other callers even said "you have plenty of other things to worry about," when I admitted that I didn't exercise nearly as much as I should. The other calls made me feel like they were only checking up on me to make sure I was making an effort not failing as this last call made me feel